Chatbot
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ChatBot
Chatbots/bots are software programs that simulate human conversations or chat by Artificial Intelligence. It uses Chat Apps and chats from social media to communicate and interact with the public.
Authencity
Backs up natural language, “with client´s words”
Remove entry barriers and accessibility of service
No requiere
instalación, la mayoría de los usuarios tienen ya instaladas aplicaciones de mensajería.
instalación, la mayoría de los usuarios tienen ya instaladas aplicaciones de mensajería.
24/7
24/7Provides a better 24/7 service.
Enable a constant qualitative channel for user's investigation.
The conversational nature
of Chatbots requires users to explicit express their intention, which provides a better understanding of client´s needs.
of Chatbots requires users to explicit express their intention, which provides a better understanding of client´s needs.
Hybrid Service
Interface operated by Chatbot, humans supervising.
Address customers to a self-service concept
Forward future calls through self-service and live chat.